Base Unit

Do I need to charge my system?

No. Your base unit receives its power from the electrical outlet.

How do I power my unit ON/OFF?

Powering ON – Your unit does not have an ON/OFF switch. It will automatically turn on when first plugged into an electrical outlet.

Powering OFF – Press the T/L button on the back of the unit three times. Press and hold the Help button on the front of the unit until the light goes out.

How long does my battery last?

If power is lost, the back-up battery lasts approximately 36 hours.

How do I test my unit?

Simply call our auto testing line at 1-800-332-8570 and follow the prompts.

What do the status lights mean?

The STATUS light will display the following light signals when in NORMAL OPERATING mode:



Steady Green

Normal operation.

Steady Red

The medical alarm unit has been activated by an alarm signal and is calling the response center.

Blinking Green

The unit is not receiving power from the electrical outlet and is running on the backup battery.

    • Make sure your unit is securely plugged in.
    • Make sure your outlet has electrical power (and is not controlled by a light switch that is in the off position).

Blinking Red

Insufficient cell service. Please move unit to another location.

Blinking Orange

The unit is not receiving power from the electrical outlet and there is insufficient cell service.

Does my unit come with a volume control?

No, this unit does not have a volume control.

Will my unit still work if I change my phone service provider?

Yes. Your phone service provider will not affect your service.