Top Topics for On-The-Go

How do I activate my replacement or additional neck or wrist button?

Please call Customer Care at 1-800-906-0872.

What happens when I press my button?

You will hear activity from your unit and then a brief silence. You will hear a ring just before the operator comes on to speak to you over the speaker.

How do I test my unit?

Simply call our auto testing line at 1-844-539-6507 and follow the prompts.

What do the status lights mean?

Status Indicator

What it Means

Green Light

Blinking Slowly: Device is connected to wireless network.

Blinking Quickly: Device is NOT connected to wireless network.

Yellow Light

Blinking: Device is communicating to the GPS satellite.

Red Light

Blinking Slowly(while off charger): Battery is low. You have about 1 hour of battery left.

On While Charging: Battery is charging.

Off While Charging: Battery is fully charged.

Emergency Light

On: Indicates you successfully pushed your button and sent an alert to the monitoring center.

All Lights Off

Device is turned off.