Your Wearables

How do I activate my replacement or additional neck or wrist button?

Please call Customer Care at 1-800-906-0872.

What is the range of my neck or wrist button?

The range can vary, so please do a range test in and around your home. Please refer to your User Manual for more information on range test.

Is my button water resistant?

Yes. The button can be worn when showering or bathing, but should not be worn in a chlorinated pool.

Can I speak directly into my neck or wrist button?


Can I sleep with my neck or wrist button?

We recommend you sleep with your wrist button or keep your button close by.

Can I replace the cord for my neck pendant?

We recommend that you use the provided breakaway lanyard that comes with your Medical Alert system.